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As a matter of policy, BBB does not endorse any product, service or business. I find this rediculous that they wouldn't refund my money before any of the games on my ticket have even started. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I have attached a copy of the conversation. We have since contacted out player to advise him the promotion from was causing the issue, and that we have manually rectified the issue. Customer Complaints Summary. But from my website account my token is 0. Sort By. Please give me one moment while I review your question. Status: Answered. Before any of the games started I phoned playnow and ask to void my ticket so I could do another ticket. The miscommunication as PlayNow puts it, is not justifiable. BBB Business Profiles are subject to change at any time. To self-exclude from PlayNow. Anyway, my case can be closed. I want withdraw the 30 dollars but failed. Problem with a Product or Service.{/INSERTKEYS}{/PARAGRAPH} My name is Travis. We need fair game. The only time I was offered proper instruction how to self exclude was when I was initiating a formal complaint to the casino. Our player was satisfied with the action we took and appreciated the assistance. When players are injured, for example, especially key players or "stars," this directly affects the odds or the theoretical likelihood of the result of the markets offered. Thank you very much BBB! C, an individual must enroll directly at a casino so that security staff can process identification and take photos to support self-excluded individuals in upholding their decision to exclude. This is because odds on PlayNow Sports are dynamic may change at any time and set based on the current factors that may apply to the likelihood of the outcome. I did and received 10 dollars token. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB Business Profiles generally cover a three-year reporting period. Our player's account had a previous promotion from that was not completed, which caused an issue to the current promotion. We worked with our technical and promotions team to resolve the issue and had the previous promotion and wagering requirements closed. I contact playnow. I even have a email from the bank confirming that the monies were never refunded to my account, and I also have an email from one of the playnow employee stating they are aware of their systems issue on that date and recognized my account as one of the ones that have been affected and my money will be back in my account in 2 to 3 business days. When the agent stated "Unfortunately not," they were referring to the question about whether the player could sign up for Voluntary Self-Exclusion program over the phone. To this day I have not received another email from them about this situation nor has my money been returned. The Customer Support Agent explained to the customer at that time that his request needed to be forwarded to the appropriate department for review but we cannot guarantee the outcome. I used an interac transfer to place funds into the online account at playnow and did not receive credits on Jan. BCLC apologizes for the inconvenience to our customer resulting from technical difficulties on PlayNow. In these instances, and when the customer contacts BCLC immediately after placement of an accidental bet, we review information on a case-by-case basis and may decide to void the bet if available information clearly demonstrate a mistake. We can confirm the refunds have been processed for this customer, and have provided her with a free play voucher for the inconvenience. When I played the 10 dollars casino, I won dollars. At 4 mins and 45 seconds you can see I was told it was not possible to close the account and self exclude. Need to file a complaint? BBB is here to help. Yes the initial question was "All BC casinos".. {PARAGRAPH}{INSERTKEYS}Reasons for BBB Rating. Further more it is black and white to the players eyes asking that I be self excluded at in the transcript, through multiple transcripts I made in known I had a sever gambling addiction and needed help. To self-exclude from casinos in B. The Customer Support Team later advised the customer via email that the bet cannot be cancelled or refunded. Delivery Issues. The complaint is not resolved. The only thing I can do is play again and again until I use my cash balance. Thank you. The player's original question was regarding enrolment in VSE from all casinos in B. We worked to correct the issue as quickly as possible and, as of January 24, , this issue was resolved. Do you mind going through some security questions with me so I can close it! Complaint Type: Delivery Issues. BBB Business Profiles may not be reproduced for sales or promotional purposes. We apologize for any confusion this misunderstanding may have caused. When I called today they said they don't know why it isn't refunded and that they have no information about it. The issue resulted in failed Interac deposits and an error when refunding back to the player's bank account. The customer was not satisfied with the outcome. I believe I am entitled to a refund of the deposit made after getting told I was unable to selfexclude olnline. I placed a bet with this company for online sports betting and the bet I placed one of the teams had three injured stars out and not playing. File a Complaint. As per the PlayNow Player Agreement, our policy for all purchases is that they may not be cancelled. I hope their technician can dig out the software bugs. Status: Resolved. They have decided to pick and chose from the chat transcript what elements makes it the players fault.